CESA Coffee — Self-Help & FAQ Centre
General Questions
What is CESA Coffee?
CESA Coffee (Coffee Excellence South Africa) is Africa’s first locally built single-serve coffee platform — combining smart machines, real-coffee capsules, and community entrepreneurship under one system called the CESA One-Serve™ Platform.
What makes CESA Coffee different from Nespresso or instant coffee?
CESA uses real filter coffee, not espresso or instant powder.
Our CESA Koffie-Cups™ and Ubuntu-Cups™ contain freshly ground coffee inside a patented micro-filter, producing smooth, full-bodied flavour — never burnt or bitter.
Can I use CESA Cups in other coffee machines?
No. CESA Koffie-Cups™ and Ubuntu-Cups™ are designed exclusively for the K1 Infinity™ system to guarantee consistent flavour, pressure, and water flow.
Does the K1 Infinity™ need plumbing?
No. It has a built-in water tank for easy setup anywhere — plug, fill, and brew.
Is the K1 Infinity™ a bean-to-cup machine?
No. It’s smarter and cleaner. It brews pre-portioned pods or sachets using authentic ground coffee or crafted blends — no grinder required.
Can I make cold or iced coffee?
Yes. The K1 Infinity™ supports “Over Ice” mode for chilled drinks. Brew your favourite CESA Koffie-Cups™ and Ubuntu-Cups™ directly over ice.
Is CESA coffee locally produced?
Yes — proudly made and assembled in South Africa with locally roasted beans and sustainable packaging.
Product Questions
What is the CESA One-Serve™ Platform?
It’s an integrated system combining:
- K1 Infinity™ smart machine
- Koffie-Cup™ filter capsules
- Ubuntu-Cup™ crafted café blends
- Cup-a-Ground™ pour-over sachets
- Cleaning & Care Kit all built to deliver café-quality coffee anywhere, instantly.
How does the Koffie-Cup™ work?
Each cup has a built-in micro-filter containing real ground coffee.
When water flows through, it gently steeps and filters — creating authentic filter coffee (not pressure espresso).
What is Ubuntu-Cup™?
A collection of crafted café blends inspired by African flavours such as Hot Chocolate, Milk Tart, Choc Chai Latte and Bar-One™.
How does Cup-a-Ground™ work?
It’s a drip-bag sachet with ground coffee inside a hanging filter.
Brew it in your K1 Infinity™ or hang over any cup and pour hot water slowly for pour-over freshness — perfect for travel.
What comes in the Cleaning & Care Kit?
Descaler, flush solution, and cleaning wipes — used monthly to keep your K1 Infinity™ performing like new.
Do you sell coffee beans or ground coffee in bags?
Yes. Whole-bean and ground coffee are available through our partner brand Coffee Excellence, offering the same premium blends used in our pods and sachets.
You can explore their range directly at www.coffeeexcellence.co.za
Using the Machine
How do I start brewing?
- Fill the water tank.
- Insert a cup.
- Choose cup size
- Choose hot, strong or over-ice.
- Press Start — your coffee’s ready in seconds.
Can I adjust cup size?
Yes. Use the water-volume selector or preset sizes (5 x sizes).
How do I descale the machine?
Use the CESA Descaler from your Cleaning Kit every 30 days or when prompted.
- Mix descaler (1:20ratio) in the tank.
- Press and hold Hot Brew + Over Ice for 2 sec to enter mode (indicators flash).
- The machine runs in cycles (pump on 10s, off 15s) for 3 cycles, then soaks for 30sec, followed by continuous brewing until empty.
- Pause/Resume: Press any flashing button to pause; press again to resume.
- Exit Mode: Press Power or hold Hot Brew + Over Ice for 2 sec.
What if my coffee tastes weak or slow to brew?
Check for scale buildup or old pods.
Run a cleaning cycle using only CESA Cleaning Cups.
Does the machine have a warranty?
Yes — 12 months standard warranty covering manufacturing defects.
Orders, Delivery & Payments
Where can I buy CESA Coffee products?
You can order directly on cesa.coffee or through authorised Coffeepreneurs, or via selected retail partners.
How long does delivery take?
Standard 3–5 working days nationwide in South Africa.
Exports and remote regions 5–10 days.
Exports and remote regions 5–10 days.
What payment methods do you accept?
Credit/debit cards, EFT, PayFast, and mobile wallets.
Do you offer subscriptions or auto-refills?
Yes — choose monthly delivery of cups, cleaning kits, or sachets and save up to 10%. Cancel or modify anytime.
Can I track my order?
Yes — tracking details are sent via email or WhatsApp once shipped.
What is your refund or return policy?
Unopened consumables and unused machines may be returned within 7 days for refund or exchange. Machines under warranty are repaired or replaced free of charge.
Coffeepreneur Program
What is a Coffeepreneur?
A Coffeepreneur is a CESA partner who earns income by sharing and selling CESA Coffee products through their own referral link or QR code.
How do I become a Coffeepreneur?
Sign up on the Join the Revolution page or WhatsApp +27 60 996 9400.
You’ll receive your digital ID, onboarding guide, and access to starter kits.
You’ll receive your digital ID, onboarding guide, and access to starter kits.
Do I need to pay to join?
Basic registration is free.
To sell directly, you’ll need a Starter Pack (K1 Infinity machine + cups + marketing kit).
To sell directly, you’ll need a Starter Pack (K1 Infinity machine + cups + marketing kit).
How much can I earn?
Commissions range 10–20 % per sale, plus bonuses for referrals and repeat orders.
Top performers can qualify for distributor or regional roles.
Top performers can qualify for distributor or regional roles.
How are commissions paid?
Monthly via EFT or mobile wallet once sales are verified.
What happens if one of my customers becomes a Coffeepreneur?
They create their own profile and start building their own network. You retain credit for initial referral sales up to the transition point.
Can I sell online or to businesses?
Yes — Coffeepreneurs can sell via personal websites, WhatsApp, or B2B introductions (offices, hotels, schools).
Do I get marketing material?
Yes — digital posters, videos, and QR codes are provided, plus optional printed packs.
Is there training or mentorship?
Yes — via online portal and WhatsApp sessions covering product knowledge, sales skills, and business management.
Maintenance & Support
How often should I clean my K1 Infinity™?
Run a cleaning cycle weekly and descale monthly. Use only official CESA Cleaning Kit supplies.
Where can I get spare parts or service?
Request service via the Contact page or authorised technician.
Call-out fee R900 + R900/hour (if out of warranty).
What if my machine shows an error light?
Consult your quick-start guide.
Commonly: red = needs descaling; flashing = water tank empty; continuous = call service.
Do I have to use CESA pods?
Yes. Using non-CESA pods voids warranty and may damage the brew system.
Sustainability & Impact
Are CESA Cups recyclable?
Yes — both cup and filter are recyclable, and CESA is piloting pod-return programs through Coffeepreneurs.
How does CESA support local communities?
Through job creation, local assembly, and the Coffeepreneur micro-enterprise program.
Which UN SDGs does CESA support?
SDG 8 (Decent Work), 9 (Industry & Innovation), 12 (Responsible Consumption), 17 (Partnerships).
Export & Business Orders
Do you supply hotels, offices, or retailers?
Yes — tailored bulk and rental packages are available.
Contact our B2B team via the Contact page.
Do you export outside South Africa?
Yes. CESA Coffee is proudly going global — with established exports from South Africa and expansion underway into key markets across Africa, the United States, and Europe.
Company Information
Who owns CESA Coffee?
CESA Coffee (Pty) Ltd, founded in South Africa - building Africa’s first complete One-Serve platform.
Where are your offices or production sites?
Head office and assembly operations are based in South Africa with local roasting partners and distribution across the region.
Can I partner or invest in CESA Coffee?
Yes — partnership and distribution proposals are welcome via the Contact Us page.
Where can I find you online?
cesa.coffee
WhatsApp: +27 60 996 9400
Instagram
Facebook
Tik Tok
Policies
What is your privacy policy?
We respect your privacy. Data is used only to process orders, provide support, and improve your experience. Full policy available at the bottom of the site.
What are your return & warranty conditions?
- 7-day return on unused items
- 12-month manufacturer warranty on machines
- Consumables are non-returnable once opened
Do you share data with Coffeepreneurs?
Only order data relevant to their referrals, never full customer financial details.
Troubleshooting Quick Help
What is your privacy policy?
|
Problem |
Likely Cause |
Quick Fix |
|
No water flow |
Empty tank / blockage |
Refill & run clean cycle |
|
Weak coffee |
Old pod / wrong size |
Use fresh pod, increase volume |
|
Machine not turning on |
Power outlet |
Check plug / reset breaker |
|
Bitter taste |
Old pod or scale |
Descale, use fresh coffee |
|
Leak under machine |
Overflow tray full |
Empty tray & reseat tank |
Need More Help?
WhatsApp: +27 60 996 9400
Email: support@cesa.coffee
Coffeepreneur support line: Mon–Fri 8 AM–4 PM